- Shipping Info
This will be by Royal Mail Standard in all cases unless you have requested a quote for a Tracked Option. Costs are calculated by taking into account the weight of the order and the actual packaging required. If it is found to be less expensive to post items separately, then, we will let you know in advance. You will be able to see a shipping cost in your basket and so decide whether or not to proceed with your purchase.
The Royal Mail 'Confirmed', 'Guaranteed' and 'Tracked and Signed' Options all afford a level of insurance and should be considered for peace of mind and/or if you have any concerns about the postal service in your region/country. This can be arranged by contacting us for the available options/pricing. Please note that not choosing one of these options and the associated insurance means that we are unable to provide any method for tracking your order or to assume any responsibility for the non-delivery of your item(s). Proof of purchase can be provided should this issue arise.
All orders will be processed/shipped within 2-3 days of receipt. This will need to be added to the shipping time.
Royal Mail advise shipping times as follows:
UK: 2-3 working days.
Europe: 3-7 working days.
Rest of World: 7+ working days.
Some individual countries - Central and South America, for example - can take up to 4 weeks.
If you have paid for insurance by way of an available option and not received the goods after 7 working days, then, please contact us for a tracking number that can be taken to your local post office. We will also take steps to track from the UK.
Please note that PGR is based in Northern ireland, but remains part of the EU Single Market. This means that customers ordering within the EU are not subject to import duties/taxes. BandCamp will also charge VAT at the rate applicable in each EU member country. BandCamp will also apply all other appropriate taxes in non-EU countries where applicable.
- Return Policy
You have the right to cancel within 14 days of placing your order. However, if the item(s) has been dispatched, then, you must return the item(s) to us unopened and undamaged. You will also undertake to pay any return postage charges incurred. If you cancel, but have received a download code or digital copy of any item, then, you will be charged the cost of the digital version and only refunded the difference between digital and physical versions. Please note that original shipping costs are non-refundable.
Let us know as soon as possible should any item arrive damaged. Please email us a picture of this for our records and to help with the insurance aspect of the order.
For environmental reasons we will not send replacement jewel cases as these can be bought cheaply in your own country.
Please contact us in the first instance if you are unhappy with any aspect of our service and give us the chance to put things right before proceeding to lodge a dispute via your bank, credit card company or PayPal.